The Good: Checks the Boxes

I’m really liking Zoho:

1. Compliance - SOC 2 Type II, HIPAA, CPI
   https://www.zoho.com/compliance.html
2. Affordability
   https://www.zoho.com/mail/zohomail-pricing.html
   • $1/user/month for Mail
   • $3/user/month for Docs, Sheets, etc
3. Simplicity - the config is pretty easy
   https://www.zoho.com/mail/help/apple-mac-imap.html

Don’t Forget to add a DMARC Policy - because Zoho doesn’t do this by default!
I recommend: https://dmarc.postmarkapp.com/

The Ugly: Upsell ALL-THE-THINGS!

The the thing that drives me nuts is that I can’t ever find anything!

They’re a little bit like AWS in that there’s so much upsell for their (literally) hundreds of products, that it’s really hard to figure out how to do basic things.

Also:

• no DMARC by default (Purelymail does this, or use Postmark DMARC Monitoring)
• no per-user encryption (Purelymail & Proton both do this)
• still uses SPF rather than relying on Return-Path

The Missing Menu Bar

Just go ahead and bookmark all of these, or you’ll never be able to get back to them!

(this is the reason for the post - so I have a document to refer back to to find the links I need)

As An Individual

• Access Your Email
  https://mail.zoho.com/zm/#mail/folder/inbox
• Manage Your Account
  https://accounts.zoho.com/home#profile
• Setup your mail client (iPhone, Android, or Desktop)
  https://mail.zoho.com/zm/#settings/mailaccounts
• Workplace
  • Writer (Doc): https://workplace.zoho.com/#writer_app/recents
  • Sheet (Spreadsheets): https://workplace.zoho.com/#sheet_app/ownedbyme
  • Show (Presentations): https://workplace.zoho.com/#show_app/home/presentations/owned/modified/descending/grid

As An Organization

• Add A New User (Mail Admin, under Plan and Upgrade User / Add-Ons)
  https://mailadmin.zoho.com/cpanel/home.do#dashboard
• Mail Client Configuration
  https://mailadmin.zoho.com/cpanel/home.do#mailSettings/toolsAndConfiguration/configurations
• Create A Catchall Email Address (Domains > Advanced Settings)
  https://mailadmin.zoho.com/cpanel/home.do#domains/list
• Setup a DMARC policy (Domains > Email Configuration) (though I prefer Postmark DMARC Monitoring) https://mailadmin.zoho.com/cpanel/home.do#domains/list

Alternatives

There’s dozens or hundreds of other services out there, but only two that seem worth mention in all of my searching thus far:

Purelymail

Perhaps more for personal than for business.

https://purelymail.com/

• Per-user encrypted mail
• Seems to have the best security
• Simple too a fault (meaning a bit technical to set up the first time)
• Ugly webmail (best used with Mail.app, K-9, etc)
• No certified compliance (though it seems to check the boxes)

Proton

Not as many compliance certifications, very expensive.

https://proton.me

• Looks “cool”, but not as easy to use as Zoho in my opinion
• Per-user encrypted mail
• Flat out way too expensive
• Not compatible with normal mail tools
• HIPAA compliant (maybe others as well)